Publications Ordering Information

We are currently unable to accept credit card payments through this website. You will still need to place your order using this website; however, after you submit your order, you will be prompted to call us at 1-800-678-6114 to provide your credit card information. Your order will not be processed until you call us. Any orders not paid after three days will be cancelled. We can only accept credit card payments by phone. We cannot accept any credit card payments in person or by mail or fax.


You can place your order at any time, but you can only call during regular office hours to provide your credit card information. Our hours are 9:00 am to 4:00 pm EST, Monday through Friday. See below for the dates our office will be closed.


Please do not leave any credit card information in a voicemail or email.


We apologize for the inconvenience. During this time, we are offering free shipping in the United States for any orders totaling up to $100. For example, if your total order is $99.00, your books will be shipped to you for free.


County offices of Ohio State University Extension - your ordering and payment process using this website will remain the same. County offices do not need to call us after placing an order.


Ohio residents may also order and pick up their purchases at their local OSU Extension office. A list of Extension offices is available at extension.osu.edu/locate-an-office.


Return and Refund Policy

All sales are final. Please email cfaes-media@osu.edu with your issue and contact information if you experience any of the following:


  • An item is damaged in shipping. We will replace the damaged item as soon as possible.
  • You receive the wrong item or quantities. We will send you the correct item.

For our county offices of Ohio State University Extension, you will need authorization before any items may be returned. All items must be in good condition and currently for sale on the e-store. Please contact Dave Davisson at cfaes-media@osu.edu for approval.


Shipping

We make every effort to send your order out in a timely manner. During our busy season from January to April, please allow up to two weeks for orders to be delivered.


Privacy Policy

To order through this website, users must first register on the site. The information you provide is only used by Ohio State University Extension to contact you about your order, and will only be used by Ohio State University employees with specific jobs related to the processing of your order. We never sell information about our customers to outside parties. And sensitive financial information is never stored in our systems.

Contact Information

Email: cfaes-media@osu.edu
Phone: 1-800-678-6114

Mailing Address

CFAES Media Distribution
364 West Lane Avenue
Suite B120, Riverwatch Tower
Columbus, OH 43201


Please note that our office will be closed on the following dates in 2018:

Jan 1
Jan 15
Feb 23
Apr 19
May 28
Jul 4
Sep 4
Nov 12
Nov 22
Nov 23
Dec 24
Dec 25